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Emerald Care
The care that starts after you buy.
Buying your e-bike is just the beginning. EMERALD Care makes ownership easier with access to your account, service history, and dedicated support. Whenever you need assistance, our support team is just a message away through your EMERALD Care account.
Emerald Care
Five things in one place.
Emerald Care
The first service is on us.
After approximately 300 km of riding, we’ll pick up your e-bike from your home for a comprehensive first service - including mechanical and electrical inspections, adjustments, lubrication, cleaning, a final safety check and test ride. We’ll then return it to you with a complete digital service record. After that, Premium Service is optional and is never a condition of your warranty.
| What is included | First ServiceFREERecommended around 300 kmComplimentary | Premium Service$149 CADOptional, recommended every 6 monthsOptional |
|---|---|---|
| Home pickup & return | Home pickup & return — included in First Service | Home pickup & return — included in Premium Service |
| Condition photos & customer profile | Condition photos & customer profile — included in First Service | Condition photos & customer profile — included in Premium Service |
| Protected transport | Protected transport — included in First Service | Protected transport — included in Premium Service |
| Frame & fork inspection | Frame & fork inspection — included in First Service | Frame & fork inspection — included in Premium Service |
| Bolts & torque check | Bolts & torque check — included in First Service | Bolts & torque check — included in Premium Service |
| Brake & gear adjustment | Brake & gear adjustment — included in First Service | Brake & gear adjustment — included in Premium Service |
| Chain & drivetrain lubrication | Chain & drivetrain lubrication — included in First Service | Chain & drivetrain lubrication — included in Premium Service |
| Wheels, spokes & tyres inspection | Wheels, spokes & tyres inspection — included in First Service | Wheels, spokes & tyres inspection — included in Premium Service |
| Crank, pedals & bearings inspection | Crank, pedals & bearings inspection — included in First Service | Crank, pedals & bearings inspection — included in Premium Service |
| Electrical system, battery & charger check | Electrical system, battery & charger check — included in First Service | Electrical system, battery & charger check — included in Premium Service |
| Final safety check & test ride | Final safety check & test ride — included in First Service | Final safety check & test ride — included in Premium Service |
| Cleaning | Cleaning — included in First Service | Cleaning — included in Premium Service |
| Digital service record | Digital service record — included in First Service | Digital service record — included in Premium Service |
Emerald CareRead the programme terms
Premium Service is optional and is never a condition of your warranty. $149 CAD, recommended every 6 months — a current price, not a lifetime guarantee.