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Emerald Care
From your first test ride to ownership and beyond, everything about your EMERALD e-bike is in one place-test ride history, purchase details, service records, warranty information, and support.
Inside the account
Model, serial number, purchase and delivery dates, and warranty coverage— all in one place.
Follow your journey from your first test ride to purchase, delivery, and every service visit-with notes and photos along the way.
Every service, every technician and every repair, documented permanently-including notes, photographs and recommended next service.
Manuals, warranty documents and condition photographs, always easy to find.
Request a service , add optional Premium Service and approve any non-warranty work before you're charged.
Every order and its current status, connected to your account and easy track.