Policy

Premium Service Programme

Your first service is complimentary at approximately 300 km of riding. After that, Premium Service is optional, recommended every six months, and currently priced at $149 CAD per service. It is not a requirement for maintaining your 12-month limited warranty.

First service: complimentary, recommended around 300 km.
Then recommended every 6 months, purchasable through the Customer Profile. Optional — not a condition of the 12-month warranty.
Premium Service is currently priced at $149 CAD per service. Pricing is subject to change.
Includes: scheduled home pickup, condition photos, protected transport, inspection/tune-up, cleaning, digital service record and photos, return delivery.
Tune-up covers brakes, shifting/drivetrain, bolts/torque, wheels/spokes, bearings, tyres, lubrication, frame/fork, electrical connections.
Extra wear or non-warranty repair → Emerald presents work and cost and obtains approval first.
Premium Service remains available while the programme is offered, subject to service availability, coverage area, and current pricing.

Customer profile

Your EMERALD owner account keeps everything in one place, including warranty registration, service bookings, maintenance reminders, pickup and condition photos, service reports, repair approvals, and your complete service history.

Policy wording is published exactly as supplied by Emerald. Final customer-facing wording must be reviewed for Ontario consumer-law compliance before publication.

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