Policy

14-Day Change-of-Mind Return

Fourteen calendar days from delivery, while the carton is still sealed.

14 calendar days from delivery; bike must be unopened, unused, unassembled, in original sealed packaging.
Opening the carton or starting assembly ends change-of-mind eligibility (warranty and statutory rights unaffected).
RMA required. No restocking fee. Emerald arranges pickup — Return Pickup Fee $99.
Refund target 5–10 business days after pickup/verification, to the original payment method.

Policy wording is published exactly as supplied by Emerald. Final customer-facing wording must be reviewed for Ontario consumer-law compliance before publication.

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